We're actively following the latest developments about the Covid-19 outbreak. We want to keep you informed about how it might impact your orders with Marshmillow, so follow this FAQ for current updates.
The status regarding order fulfillment and stock:
- Since we’re working at a reduced capacity, order fulfillment will take longer than our previous maximum of 7 business days.
- We're partnering with backup facilities to help us manage order volume, and we're routing orders to wherever they can be fulfilled most efficiently.
- As of now, we're working with 2 backup facilities in the US and Australia and we're looking for more options.
COVID-19 CUSTOMER SERVICE UPDATE
We know that getting in touch with a customer service agent has been difficult, and appreciate your patience while we adjust our service to protect the health and well-being of our customers and our colleagues. We’re very sorry for the inconvenience, and truly appreciate your understanding.